Reviews
Reviews
Once I was seen in the centre and UAC was put on Falcon ward and was looked after by nurse Abi and Sherrylan 15 December they were both excellent very calm, reassuring, helpful and professional to me. Answering all my questions and assisting with my personal care. Under such busy and frantic working scenario I believe they are a credit to your NHS Service.
Was referred to UAC for further assessment so not able to state care plan and they were very busy.
Martin the a&e medic we saw was just absolutely amazing. We were seen really quickly too, so our daughter wasn’t distressed or worried. Really great experience.
I cut my thumb and needed the wound glued shut and to also have a tetanus shot. The doctor on call was brilliant and kind and despite a clearly busy A&E on a Saturday afternoon I only waited just over an hour.
We were seen, x-rayed & diagnosed within 1 hour. Special thanks to to Kristina who was lovely to my daughter.
The way I was spoken to by one of the nurses, Asty, was disgraceful. I’m a breastfeeding mother and she made me feel inadequate by telling me my child’s belly was empty and that’s why she was upset and that she needed formula. Absolutely not the case at all, however to pacify her I gave my daughter more formula to top up her breastfeeds than I usually would.
I raised my concerns with Caroline (deputy sister) and I have been assured that the nurse will be spoken to about the way she worded her comments. She spoke down to me, assuming I was stupid and lacked understanding of the situation-which I was asking for clarity on.
Sabrina was amazing, ensured I always had a hot drink and food (very important for a breastfeeding mum!) and Louise (night staff) was also fantastic.
Took my 97 year old father. We had to go to so called temporary Portavadie for non urgent treatment. Waiting time 3 to 4 hours. Packed, warm room, little social distancing, appeared no ventilation. Took him home as not prepared to risk waiting in that environment. More risk of catching covid. They need to sort out covid prevention. Masks are only of limited use
Great care and brilliant staff - admin and medical. Had to wait a bit for treatment but this was understandable as on this occasion it was particularly busy in the UTC.
We were given a 10:00pm appointment for my 6 year old and arrived 10 mins prior only to be seen 1 1/2 hours later.
I couldn't give the marks I wanted as one member of the team totally let everyone and everything down. As a Covid19 positive case i was taken to a seperate part of the unit, the Dr explained to the HCA what to do next. I don't think I have ever met someone who gave me instant lack of confidence, could spell my name which is easy, didn't know howbto do obs on an infant, failed to book us is in so no doctors knew we where there, complained constantly when the dr asked to do my obs every 10mins because he thought they were fine - i just wanted to tell him to get on with it.
When a Dr saw me and got me a bed in a&e opposite he asked this HCA to escort me over to the correct place, instead he marched me to A&E main reception with no regard for the fact i was having breathing difficulties!! The poor receptionist had to tell me to wait outside, leave the desk and find some one to help me. The Dr I saw in UTC ended up escorting me to the correct area and was extremely apologetic.
I cannot fault any of other the UTC drs or staff, they were all friendly and put you at ease. Explained everything, what was going to happen and why, instilled confidence. They never appeared stressed or harrassed and genuinely concerned as if you were their priority.